Subscription Cancellation & Refund Policy
Subscription renewal
When you purchase a subscription, your order will automatically renew on the selected billing cycle (for example, every 30 days) until canceled.
First subscription order – 60 Days Money-Back Guarantee
Your first subscription order only is covered by our 60-Days Money-Back Guarantee.Currently, Elm & Herb does not process returns for technical reasons. However, if you are not satisfied with the product or have changed your mind, we offer a full refund for the product purchased, provided that you contact us within 60-Days after you have received your first subscription order.
This guarantee applies only to the initial subscription order.
Once a subscription renews, the cancellation and refund rules outlined below apply.
How to cancel or make changes
Subscriptions can be canceled or managed by contacting us via:
When you purchase a subscription, your order will automatically renew on the selected billing cycle (for example, every 30 days) until canceled.
First subscription order – 60 Days Money-Back Guarantee
Your first subscription order only is covered by our 60-Days Money-Back Guarantee.Currently, Elm & Herb does not process returns for technical reasons. However, if you are not satisfied with the product or have changed your mind, we offer a full refund for the product purchased, provided that you contact us within 60-Days after you have received your first subscription order.
This guarantee applies only to the initial subscription order.
Once a subscription renews, the cancellation and refund rules outlined below apply.
How to cancel or make changes
Subscriptions can be canceled or managed by contacting us via:
- Email: info@elmandherb.com
Cancellation deadline
To stop your next scheduled order, you must contact us at least 10 days before your next billing date.
Cancellation requests received within 10 days of the billing date will not stop the upcoming order. In this case, the subscription will be canceled for future renewals only.
Billing & processing
To stop your next scheduled order, you must contact us at least 10 days before your next billing date.
Cancellation requests received within 10 days of the billing date will not stop the upcoming order. In this case, the subscription will be canceled for future renewals only.
Billing & processing
- Your payment method will be charged on the scheduled billing date.
- Once an order has entered processing, it cannot be canceled, modified, or refunded.
- You will receive a notification email shortly before your order ships.
Refunds for subscription orders
- Orders canceled before the 10-day cutoff will not be charged.
- Orders that have entered processing or have shipped are not eligible for refunds, except if the product arrives damaged, defective, or incorrect.
Why we have a 10-day cancellation window
Our 10-day cancellation window allows us to plan inventory accurately, reserve stock for active subscription orders, and prepare, pack, and ship orders efficiently. This helps us maintain reliable delivery timelines and ensures that subscription customers consistently receive their products without disruption.